First, review your internal emergency operations plan. If you do not have an emergency plan, we encourage you to create one that can serve as a standard protocol for these types of situations.
The CDC has the following guides to help employers protect employees and the community from getting and spreading respiratory illnesses like COVID-19:
- Guidance for Businesses and Employers
- Guidance for Gatherings and Community Events
- Pre-Pandemic Planning Guides
What should we do if a hotel guest or event registrant thinks they have COVID-19?
- Encourage guests or registrants who have symptoms of COVID-19 to stay home, except for getting medical care, by offering flexible cancellation policies.
- Individual who think they may have COVID-19 should call their health care provider and tell the health care provider that they think they may have COVID-19 so the provider can take steps to keep other people from getting infected or exposed. It is important that people do NOT go to a health care facility without calling first.
How should we clean guest rooms and meeting/event venues?
- Routinely clean all frequently touched surfaces in the workplace, such as workstations, counter-tops, and doorknobs, using these environmental cleaning and disinfection recommendations.
- No additional disinfection beyond routine cleaning is recommended at this time.
- Provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.
- Place posters that encourage hand hygiene at the entrance of your business or event/meeting.
What should I be communicating with vendors?
- Talk with companies that provide your business with contract or temporary employees about the importance of sick employees staying home and encourage them to develop non-punitive leave policies.
What should I advise to employees who are planning to travel?
- Encourage employees planning to travel to check the CDC’s Traveler’s Health Notices for the latest guidance and recommendations for each country to which they may travel. Specific travel information for travelers going to and returning from affected geographic areas can be found on CDC’s COVID-19 Information for Travel page.